Graphica Technologies USA reserves the right to determine applicability.
Custom and made-to-order equipment or supplies may be excluded.
DO NOT discard any packing until you have determined the item is in acceptable condition and does not need to be returned for any reason.

MACHINERY RETURNS 21 days
We will accept no-questions-asked returns on laminators and other machines for up to 21 days from the date of purchase.

SUPPLY RETURNS 14 days
We will accept no-questions-asked returns on unopened or unwrapped film or other supplies for up to 14 days from the date of purchase.

RETURN AUTHORIZATION and RMA  
Merchandise must be undamaged and returned in new condition in its original packaging. All exchanges and returns are at the discretion of Graphica Technologies and MUST have a Return Merchandise Authorization (RMA) Number.
Contact us to get a RMA Number for your return. The RMA number is valid for 14 days from issuance.

RETURNS FOR DAMAGED MERCHANDISE
It is the customer’s/receiver’s responsibility to note and report any damage or possible damage to the delivery driver upon delivery.
Damaged or missing items must be reported to Graphica Technologies within 48 hours of receipt.

We will file damage claims with the carrier. It is the customer’s responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect. Failure to do any of the above may invalidate the claim or delay the claim process, which in return can invalidate or delay the credit process to your account.

RETURNS DUE TO DEFECTIVE MERCHANDISE
Contact us first. Defective merchandise is usually dealt with based on the manufacturer’s warranty. All items must be returned in their original packaging.

RESTOCKING FEE
There may be a 20% restocking fee.

EXCHANGES  
If the wrong merchandise was ordered and is unopened we will gladly exchange that merchandise for the correct product.

SHIPPING PROCEDURES FOR RETURNS
Customers are responsible for any returned freight charges.
All items must be in their original box and packaging and returned via insured, pre-paid freight to our depot or the address specified by our Customer Service Representative.
We strongly suggest shipping with a carrier that provides proof of delivery, as items lost or damaged in transit cannot be credited back.

Your RMA number must be noted on the shipping label so we can associate it with your account.
PLEASE DO NOT WRITE THE RMA NUMBER ON THE BOX because products cannot be accepted if their original boxes are marked, damaged or written on and may not be resaleable.
WARNING. Boxes without an RMA number on the shipping label will not be accepted and will be shipped back to the customer collect.

SHIPPING CHARGES
Graphica Technologies pays return shipping charges ONLY for items shipped to you in error or received damaged. Otherwise, shipping charges are nonrefundable.

RECEIVING CREDIT FOR YOUR RETURN
After your return has been received and inspected a restocking fee of up to 20% of the original cost of the item may be charged.
Graphica Technologies reserves the right to determine the value of an item that has been exchanged or returned. Credit will then be issued in the form of store credit to your Graphica Technologies account (your account number is your Customer ID on your invoice).
Store credit can be used towards any product sold by Graphica Technologies and must be used within 24 months from the date the credit was issued.

ORDERS SHIPPED TO ADDRESSES OUTSIDE THE UNITED STATES:
Orders shipped to addresses outside the USA may be assessed a tax or duty by the country accepting the package(s). Such taxes, duties or customs brokerage fees are to be paid directly by the customer and are not refundable under any circumstances.
Please check with your local Customs office to make sure you understand all Customs, Taxes and Fees that may be assessed on your order.

QUESTIONS?
Just contact us. We're friendly and reasonable.